Privacy Policy

1. Who We Are

LeanerTogether is operated by Holding Hands Singapore. We are committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore.

2. Data We Collect

We collect the following types of personal data:

• Account data: Name, email address, password (hashed)
• Body metrics: Age/date of birth, gender, weight, height, waist measurements, body fat estimates
• Health information: Self-reported health conditions, fitness goals, dietary preferences
• Daily logs: Food logs, water intake, sleep records, steps, weight entries
• Coaching data: Chat messages, check-in responses, lesson completions
• Usage data: App access logs, feature usage patterns

3. How We Use Your Data

Your data is used to:

• Personalise your coaching experience and recommendations
• Calculate your calorie, protein, and hydration targets
• Track your progress and generate trend analysis
• Power AI coaching conversations via our AI provider (OpenAI)
• Analyse food and nutrition-label photos you choose to scan, by sending the image to our AI provider (OpenAI) to estimate calories and macros
• Provide accountability scores and programme tracking
• Send relevant notifications and reminders
• Improve the App's features and user experience

4. Sensitive Health Data

Health-related information you provide (such as medical conditions) is treated as sensitive personal data. This information is used solely to personalise your coaching experience and is never sold or shared with third parties for marketing purposes.

5. Data Sharing

We share your data only with:

• OpenAI: To generate AI coaching responses and to analyse any food or nutrition-label photos you scan. Your conversations and scanned photos are processed by OpenAI's servers to return a result; we do not store the photo after it is analysed. Please review OpenAI's privacy policy at openai.com.
• Neon (Database): Your data is stored in a secure PostgreSQL database hosted on Neon's cloud infrastructure.
• Vercel (Hosting): The App is hosted on Vercel's platform.

We do not sell your personal data to any third parties.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it.

7. Your Rights

Under Singapore's PDPA, you have the right to:

• Access your personal data held by us
• Correct inaccurate personal data
• Withdraw consent for the use of your personal data
• Request deletion of your account and data

To exercise these rights, contact us at chinhock@leanertogether.com

8. Security

We implement industry-standard security measures including encrypted data storage, HTTPS connections, and hashed passwords. However, no system is completely secure, and we cannot guarantee absolute security of your data.

9. Cookies

The App uses cookies and session tokens to maintain your logged-in state. These are essential for the App to function and cannot be disabled.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the App after changes constitutes acceptance.

11. Contact

For privacy-related concerns, contact our Data Protection Officer at chinhock@leanertogether.com